Job Opportunities API

Role Overview We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff. Key Responsibilities 1.  Onboarding & Offboarding •     Provision and configure accounts, devices, and software for new hires •     Set up email accounts, licenses, and role-based access across all platforms •     Conduct IT orientation sessions for new employees •     Manage offboarding workflows including account deactivation, license reclamation, and data archival •     Ensure compliance with access control policies during staff transitions 2.  Microsoft 365 & Azure Portal Administration •     Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune •     Manage users, groups, licenses, and security policies via MS portals •     Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online •     Monitor service health, alerts, and usage reports via the M365 admin dashboard 3.  SSO & Identity Management •     Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols •     Administer identity providers such as Azure AD, Okta, or similar platforms •     Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning •     Troubleshoot SSO connectivity and authentication failures across integrated apps 4.  System Troubleshooting •     Diagnose and resolve hardware, software, and network-related issues •     Provide Tier 1 and Tier 2 support for Windows and macOS environments •     Manage helpdesk tickets and ensure SLA adherence •     Perform root cause analysis and maintain documentation of recurring issues 5.  Outlook & Email Configuration •     Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile •     Resolve email delivery issues, calendar sync problems, and shared mailbox configurations •     Manage mail flow rules, spam filters, and email security policies in Exchange Online •     Assist users with PST file management, archiving, and mailbox migrations 6.  PSD / Password & Security Data Management •     Manage and enforce password policies, resets, and self-service options •     Handle Privileged Security Data (PSD) including secure credential storage and access logs •     Ensure compliance with data protection regulations and internal security policies •     Support audits related to identity access management and security data handling