Job Opportunities API

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We’re looking for an IT Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands-on technical role focused on second-line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement.   The role is ideal for someone who enjoys troubleshooting, operational problem-solving, and working across a broad technical estate. You’ll act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day-to-day reliability across the environment.   You’ll take ownership of repeatable and business-critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.     What  You’ll  Be Doing   Managing and triaging operational support tickets   Investigating technical and infrastructure issues   Providing advanced desktop and endpoint support across Windows, Linux, and macOS   Supporting infrastructure administration and maintenance activities   Monitoring alerts and carrying out first-line remediation   Supporting vulnerability remediation and patch management processes   Maintaining and improving operational runbooks and documentation   Assisting with onsite support, and hands-on troubleshooting when required   Improving escalation quality and support processes   Contributing to operational stability, repeatability, and continuous improvement initiatives     What  We’re  Looking For   We’re looking for someone with strong second-line troubleshooting skills and a practical, investigative mindset.   You should ideally have experience with:   Windows, Linux, and macOS support   Infrastructure and endpoint troubleshooting   Ticketing systems such as Jira or similar platforms   Monitoring and alerting tools   Patching and vulnerability management processes   Networking fundamentals and access control concepts   Scripting or automation for operational tasks   Documentation and process improvement   Experience or familiarity with DevOps environments, tooling, or operational support models would be a strong advantage.   You should also be:   Comfortable working across multiple teams and technologies   Organised and process-oriented   Confident communicating with both technical and non-technical users   Interested in continuous improvement and operational maturity   Comfortable using AI-assisted workflows and tooling as part of day-to-day support activities   Why Join Us?   This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps support. You’ll gain exposure to infrastruc