Job Opportunities API

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.   Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. Role Scope :    The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health’s IT infrastructure. This position involves providing technical support to staff, troubleshooting hardware and software issues, and maintaining system security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions, ensuring that all IT systems are reliable, secure, and compliant with healthcare regulations.    This is an entry-level to early-career position ideal for candidates with  1–3 years of IT support experience  who are looking to grow their careers in enterprise technology support.   This is an onsite role, covering our clinic locations in West Covina and Compton.  The analyst will spend 50-75% of the time onsite at these locations and work remote for the remainder.  Some travel may be required outside of the region.  The ability to travel between sites is necessary for employmen t     Core Responsibilities & Expectations for the Role   End User Support   Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.   Troubleshoot hardware, software, network connectivity, and application issues.   Respond to help desk tickets, phone calls, emails, and walk-up support requests.   Document incidents, service requests, and resolutions within the IT ticketing system.   Escalate complex issues to senior IT staff or third-party vendors when appropriate.   Device Deployment & Asset Management   Install, configure, and maintain Windows-based computers and related hardware.   Perform new hire onboarding and employee offboarding activities.   Deploy software, security updates, and operating system upgrades.   Track and maintain inventory of IT assets, including computers, monitors, mobile devices, and accessories.   Microsoft 365 & User Administration   Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.   Assist with user account management, password resets, and access requests.   Support conference room technology and audiovisual equipment.   Experience with Telephony solutions a plus   Infrastructure Support   Assist with basic networking tasks including troubleshooting connectivity issues.   Support wireless access points, printers, scanners, and other network-connected devices.   Coordinate with infrastructure and cybersecurity