Job Opportunities API

IT Support Analyst Vacancy Reference: CLA- 431 Position: Full-time Location: Salisbury, Wiltshire, UK Salary: £32,000 - £36,000 At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology and having recently received investment into the business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer-focused UAS solutions through our 4 key business strands: technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at forefront of UAS development in the UK. Our Values Innovation Integrity Collaboration Excellence Why Work for Us Based in the heart of rural Wiltshire, close to the Historic city of Salisbury you will join our rapidly growing, friendly and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry. Our benefits include: 25 days annual leave per year (plus bank holidays) Buy/Sell holiday policy up to 5 days either way Pension Scheme via Royal London Company contributed Share Incentive Plan. Green Car Scheme Life assurance scheme (6x basic salary) Income protection policy (75% of basic salary) Private Health Insurance via Bupa Private Dental insurance via Bupa Enhanced Maternity and paternity 1 Professional membership reimbursed per year 1 paid volunteering day per year Access to an independent financial advisor year round Training & development opportunities About the role Reporting to the IT Service Delivery Lead, we are looking for an approachable, capable and proactive individual to join our growing IT Team. This is a varied role covering end-user support, business-as-usual IT activity, hardware and software management, and involvement in new projects and service improvements. The role will suit someone who can take ownership, work well both individually and as part of a team, communicate clearly, and follow tasks through to completion. Responsibilities Provide effective hands-on IT support across a range of end-user hardware, software, systems and services. Support day-to-day IT operations, including incident response, service requests, user administration and routine business-as-usual activities. Build, configure, maintain and manage end-user devices including laptops, desktops, smartphones and associated peripherals. Build, configure, maintain and manage Virtual Desktop Infrastructure Assist with software management, including installation, updates, access control, licensing support and application administration. Use Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services. Contribute to IT projects, system changes, upgrades and service improvement initiatives from planning through to delivery. Maintain clear, accurate documentation and follow agreed processes, standards and best working practices. Work collaboratively with colleagues, suppliers and internal stakeholders to resolve issues and deliver reliable IT services. Actively participate in personal development, training, supervision and objectives agreed with your line manager. Carry out any other reasonable tasks as directed by your line manager. Health & Safety Demonstrate in daily activities a commitment to health and safety in the workplace by always ensuring tasks are performed in the safest possible manner. Report all hazards and incidents that