Job Opportunities API

IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors. Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician. How you will make an impact: Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company Order/deploy hardware for new and existing employees, as well as receive hardware returns. Process any adds, removes, or changes to staff accounts on the various company systems Work with vendors for hardware repairs Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software Respond to help desk requests in a prompt and professional manner Record events and problems and their resolution in ticket logs Write technical documentation and knowledge base articles Escalate or direct help desk requests to the appropriate teams, departments, and management. Provide accurate information on IT products, systems, or services Pass on any feedback or suggestions by staff to management or the appropriate internal team Identify and suggest possible improvements on procedures Perform designated job tasks efficiently and within the provided time frame. Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. Attend virtual meetings, provide updates on progress, and actively participate in discussions. Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.