Job Opportunities API

We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work ® , Woolpert embraces progress and innovation to create limitless opportunities for career growth.   About Woolpert Woolpert is a global leader in Architecture, Engineering, and Geospatial (AEG), with a deep rooted and growing presence across Australia, proudly recognised as a Top 100 Global Design and Geospatial firm. The ’Woolpack’ fosters a culture of innovation, inclusion, and ownership—exemplified by our celebrated Principal Program, which offers all employees, regardless of role or employment type, the opportunity to become company owners and share in the company’s growing success. This program rewards leadership, high performance, and initiative, and is a cornerstone of Woolpert’s commitment to empowering its people and expanding diverse leadership. We’re a place for professionals seeking meaningful work, career growth, and a chance to shape the future of the built and natural environment. Great Place to Work ® ! We’re proud to be certified as a Great Place to Work® for the 9 th time! We invest in advanced tools and professional development to empower our teams. Built on trust, respect, and shared success, our culture makes Woolpert more than a workplace it’s a community. The role with us We are looking for an IT Solutions Analyst to join our high-performing APAC IT team. Reporting to the IT & C Manager, you will provide advanced technical support across Woolpert’s business sectors. Based in our Woolpert Sydney or Melbourne office, this role involves troubleshooting, asset management, documentation, and supporting IT infrastructure projects. Key responsibilities include: Managing and resolving Level 2 and Level 3 IT support requests. Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change) Support and administration of Exchange / MS365 environment. Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment. Provide training and support to end-users on new technologies and systems. Collaborate with local and global IT teams to implement and support IT infrastructure projects. We’re looking for someone who has: Tertiary qualifications or equivalent in IT Experience providing face-to-face support is essential.  3+ years of experience with relevant responsibilities. Sound knowledge of Windows desktop and server environment, MS365 and associated technologies. Working understanding of LAN and WAN environments and technologies. Experience with cloud technologies. Proven experience supporting customers and flexibility to work onsite across multiples offices. Strong customer service skills and ability to liaise with stakeholders at different levels. Desirable experience and qualifications ITIL MS365 qualifications Certified Professional of the Australian Computer Society Woolpert Benefits Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success. Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company. Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income. Thinking of advancing your studies? Woolpack members want