Job Opportunities API

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising. The Impact You’ll Make: Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs Help document and improve IT policies, procedures, and processes across systems Help research, evaluate, and test new products, services, and automation ideas for the business Support inventory management, budget tracking, and vendor relationships What You’ll Bring to Us: 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count) Experience or solid working knowledge of supporting Windows and macOS devices Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills) A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus Exposure to Google Workspace administration is an advantage Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage Familiarity with SharePoint is an advantage Any exposure to on-premises to cloud migration projects is a plus Familiarity with Atlassian products such as Jira and Confluence is an advantage Experience working with IT support tickets against SLAs and KPIs Awareness of IT security tools such as firewalls, EDR, and MDM Comfortable working with remote and international teams Good written and spoken communication skills in English Ability to multitask and prioritise in a fast-moving, dynamic environment A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies What we'll offer you: High visibility