Job Opportunities API

Job Title: IT Operations Engineer  Location: Liverpool or Ewloe (Hybrid)          Salary: Up to £40,000      Contract type:     Permanent #LI-Hybrid   About the role   We are looking for an experienced IT Operations Engineer who enjoys solving complex technical challenges to join our Internal IT team and play a key role in supporting the technology that powers our business and enables our colleagues to do their best work every day. The IT Operations Engineer will work within our own internal environment, taking ownership of a diverse range of technologies including Microsoft 365, Azure, identity and access management, networking, infrastructure, security tools, endpoints and core business applications. You'll be a trusted technical expert and escalation point, combining strong troubleshooting skills with a practical, user-focused approach to deliver an excellent internal support experience. We're looking for a well-rounded IT professional who enjoys working across multiple technologies rather than specialising in a single platform. You'll be comfortable getting to the root cause of issues, driving continuous improvement, documenting solutions and collaborating with colleagues, application owners and third-party partners to ensure our internal IT services remain secure, reliable and fit for the future. Please note that this is a Hybrid role with onsite requirement in either our Liverpool or Ewloe office 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.   What you’ll do Resolve a wide range of internal IT incidents and service requests for ARO colleagues, including issues that require deeper investigation beyond initial triage.  Provide confident support across Microsoft 365, Windows client devices, identity and access management, networking, security tools, infrastructure and business applications.  Act as a trusted escalation point for colleagues and junior team members, sharing knowledge and helping to raise the overall quality of Internal IT support.  Help improve the reliability, security, performance and usability of the ARO IT platform.  Maintain high standards of system hygiene, documentation, ticket ownership and communication.  Support ARO’s information security commitments, including working in line with ISO 27001-aligned processes and good security practice.  Build strong relationships across the Group so that Internal IT is seen as approachable, responsive and commercially aware.  Provide remote and on-site technical support to ARO colleagues and internal teams, taking ownership of internal incidents and requests through to resolution or effective escalation.  Troubleshoot issues across Windows 11, Microsoft 365 Apps, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive and endpoint devices.  Administer users, groups, permissions and access controls across Active Directory and Microsoft Entra ID, including joiner, mover and leaver activity.  Support endpoint build, deployment, configuration and compliance using Microsoft Intune and related tooling.  Investigate networking issues involving DNS, DHCP, TCP/IP, VLANs, Wi-Fi, VPN and connectivity between endpoints, servers and cloud services.  Support and maintain server and infrastructure services, including Windows Server 2022 / 2025, virtualised environments and associated monitoring, backup and recovery processes.  Work with security tooling such as Microsoft Defender, Microsoft Purview, Microsoft Intune, conditional access and endpoint protection to help maintain a secure IT environment.  Use ITSM