Job Opportunities API

What We Do: Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology. Why Join Network Right: You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions. We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people! About This Job: People leadership is the core of this role. As IT Manager at Network Right, approximately 70% of your focus will be on your team: coaching, developing, and holding a pod of 6+ IT Consultants to a high standard across a fast-paced, multi-client environment. The remaining 30% keeps you close to the technical work, not as an individual contributor, but as the senior voice who can step in, assess, and guide resolution when it matters. This is a role for someone who is energized by making others better. You will manage a team that operates with a high degree of autonomy across different client environments every day. They do not need to be micromanaged. They need a coach who sets clear expectations, removes blockers, and holds the bar. On the client side, you will be the most senior technical voice in the room for your accounts. That means leading QBRs, presenting KPIs, and translating IT strategy into language that resonates with business owners and C-suite stakeholders. Startup or MSP experience is a plus as this environment requires someone who can wear multiple hats, adapt quickly, and thrive without a rigid playbook. This position is onsite at our NYC HQ office up to 4 days/week, and may require occasional travel to client sites in the New York City Metropolitan area. What You’ll Do: Job Responsibilities - Serve as the final escalation point for technical issues across your pod and client accounts - Build and execute IT roadmaps for clients, aligning technology strategy with business objectives - Act as an embedded IT Manager for larger clients, including budget management, vendor relationships, and IT planning - Develop and maintain standards, policies, and best practices documentation aligned with compliance requirements (SOC2, HIPAA) - Manage physical assets, equipment shipments, and workspace organization across client environments Technical Requirements - MDM and endpoint stack management: hands-on implementation experience with Kandji, Jamf, or Intune, not just oversight - SSO, MFA, and SAML: deep working knowledge of identity and access management platforms including Okta - Onboarding and offboarding workflows: experience building and owning these processes across client environments, including automation configuration - Vendor management: ability to source, evaluate, and manage third-party technology vendors - Familiarity with compliance frameworks including SOC2 and HIPAA - Comfortable across Mac, Windows, and core SaaS tools: Google Workspace, Microsoft 365, Slack, Zoom, 1Password - Networking fundamentals are expected; deep networking expertise is not required as dedicated SME support is available Client & Executive Relationships - Lead QBRs and client business reviews, presenting KPIs and IT strategy to busin