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IT Infrastructure & Operations Manager

Lexroom
CompanyLexroom
CategoryOperations & Admin
LocationMilan
RemoteHybrid
EmploymentNot stated
LevelManager
SalaryEUR 50k–70k
Posted9 Jul 2026
Last verified30 Jul 2026
SourceEmployer career page (ashby)
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Description
At Lexroom http://lexroom.ai/, we’re not just building software; we’re revolutionizing the way legal professionals work. Our mission? To empower lawyers, law firms and companies with a world-class AI product that saves time, boosts productivity, and redefine what’s possible in the legal world. To become the most innovative AI company in Italy. To build the new sales standard, the sales school for B2B sales in Italy. We’re changing the game, and we’re doing it with a team of rockstars who are looking for their next big challenge and ambition.   WHY LEXROOM http://lexroom.ai/? - Shape the Future: Be part of the team that’s leading the AI revolution for legal professionals. - Grow with Rockstars: Collaborate with industry-leading talents in an environment that values creativity, ambition, and growth. - Make an Impact: Your work will directly influence how lawyers around the world practice law—more efficiently, effectively, and intelligently. At Lexroom http://lexroom.ai/, we don’t just promise career growth; we promise a journey of learning, impact, and purpose. Ready to change the world of law? THE ROLE You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth. We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack. WHAT YOU WILL DO Foundations (first months) - Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management - Build a complete asset inventory and its lifecycle - Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant) - Define the support model that fits Milan and the out-of-office teams best as we grow IT Operations & Support - Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan - Remote support and coordination of local hands for Barcelona, Madrid and Berlin - SLAs and a reusable internal knowledge base Onboarding / Offboarding & access - Devices and access ready for every new hire's day one, across all countries - Tracked account provisioning and deprovisioning - Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning) SaaS & Vendor Management - Ownership of company-level software subscriptions: licenses, renewals, costs, seats - Manage IT vendors (hardware and software procurement), tracking performance and spend - Multi-country hardware logistics: shipping, customs, VAT, local warranties Workplace & AV - Set up and run audio/video equipment for all-hands and company-wide presentations - Meeting rooms: booking system, microphones, screens, room reliability MUST-HAVE - Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently - Comfort with MDM and an IdP (Google Workspace, Okta or similar) - Vendor and budget management - Comfort with on-site work on AV and events - Fluent Italian and English NICE-TO-HAVE - Experience in multi-country (EU) environments - Exposure to security/compliance frameworks (ISO 27001, SOC2) - Spanish or German OUT OF SCOPE - Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM) - Internal software development SUCCESS IN THE FIRST MONTHS - 90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined - 6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms WHAT SETS US APART An Exceptional Team At http://lexroom.
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