Job Opportunities API

Network Plus – Utility and Infrastructure Services – is seeking an experienced Infrastructure Engineer / 3rd Line Support to monitor, maintain and protect our IT infrastructure. Reporting to the Head of IT Technical Services, you will provide advanced, escalated technical support, contribute to key IT projects, and help drive improvements in resilience, service quality, information security and operational efficiency. This is a primarily office-based role but there is flexibility around home working (with remote support and occasional site visits), offering a salary of £40,000 – £50,000 depending on experience. The Infrastructure Engineer / 3rd Line Support will monitor, maintain and support the Network Plus IT infrastructure, providing advanced technical support across escalated incidents, service requests and infrastructure-related issues. The role delivers excellent customer service, clear communication and ownership of support calls through to resolution, in line with agreed processes and service expectations. You will play an active role in projects – contributing to IT strategy, advising on the latest technology, and ensuring the successful implementation of chosen technologies and their smooth delivery to the business. The role provides primarily office-based and remote support, ensuring the business is supported to achieve its targets. Site visits may be required for mobilisations and project work where necessary. Working with the Head of IT Technical Services, you will help identify opportunities to improve infrastructure resilience, service quality, information security and operational efficiency through technology, process improvement and adherence to business policies.