Job Opportunities API

The IT GCC General Manager will provide strategic and operational leadership for the Philippine Global Capability Center, ensuring the delivery of high-quality technology services and business support to global stakeholders. The role will be responsible for overseeing site operations, driving organizational effectiveness, developing leadership capability, and fostering a high-performance culture while maintaining strong alignment with global IT and business leadership teams. Duties and Responsibilities: Service Delivery & Operational Excellence ·        Ensure high-quality IT service delivery aligned with SLAs and business expectations ·        Manage ramp-up, transition, and scaling activities while ensuring delivery continuity ·        Implement standardized delivery frameworks and processes ·        Oversee facilities, infrastructure, and local vendors to maintain operational stability and ensure business continuity   GCC Governance & Strategy ·        Act as co-owner of GCC performance with Central IT divisions ·        Participate in governance forums and align GCC strategy with business goals ·        Implement shared accountability (RACI) across operations and delivery ·        Contribute to GCC maturity roadmap and capability evolution ·        Ensure full compliance with Philippine Economic Zone (PEZA) regulations   Financial Management & P&L ·        Own GCC budget, forecasting, and financial performance ·        Drive cost efficiency and value realization initiatives ·        Ensure transparent recharge and cost allocation mechanisms ·        Provide financial reporting and performance analysis   Talent & Center Management ·        Lead recruitment, onboarding, and talent retention strategies ·        Build strong employer branding in local market ·        Develop career pathways and workforce capabilities ·        Manage employee engagement and retention ·        Drive local Employer Branding initiatives to attract and retain top-tier IT talent in the highly competitive Manila market   Performance & Continuous Improvement ·        Define and track KPIs across delivery, talent, and efficiency ·        Drive automation, AI, and process improvement initiatives ·        Monitor performance metrics including SLA adherence and employee engagement ·        Collaborate on performance optimization initiatives   Stakeholder Management ·        Act as primary interface between GCC, IT leaders, and support functions ·        Ensure transparency on delivery, cost, and performance ·        Drive stakeholder engagement and adoption of GCC model   Operating Model (Co-Owned GCC)   The GCC operates under a co-owned model with Central IT:   Central IT: Owns technology strategy, backlog prioritization, and delivery execution   GCC: ·        Owns talent ecosystem, local operations, and productivity enablement   Joint Ownership: Continuous improvement, performance out