Job Opportunities API

The IT Engineer plays a critical role in ensuring the stability, security, and scalability of the organization’s global IT environment. This position sits at the intersection of end-user support and enterprise infrastructure, providing hands-on technical expertise across Microsoft 365, cloud platforms, and core systems while delivering a seamless experience for both onsite and remote employees. In addition to day-to-day support and troubleshooting, the IT Engineer partners cross-functionally on projects, contributes to continuous improvement initiatives, and helps elevate team capability through documentation and knowledge sharing. This is a highly collaborative, hands-on role suited for someone who thrives in a dynamic environment, takes ownership of challenges, and is motivated to enhance both systems and user experience at scale. Responsibilities Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users  Managing the various M365 admin centres Sharepoint/Intune/OneDrive/Exchange  Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios  Responsible for the monitoring/maintenance/security of all endpoints  Test and apply new software/maintenance patches  Experience supporting a large enterprise in a fast paced environment  Install, configure, test and maintain operating systems, application software and system management tools  Extensive knowledge of Windows OS’s & MAC Os’s  Good understanding of Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues  Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services  Responsible for the management, monitoring, maintenance and provisioning of infrastructure services  Respond to internal/external customer support requests   Ownership of issues, collaboration with other teams  Support the success and development of others in the team  IT security best practice   Providing technical support remotely to our global offices  Using a help desk system for incident management and escalation  Troubleshoot system and application issues and provide feedback  Proactively document all works into knowledge base  To spot and report where improvements can be made  Assisting with projects of all sizes including technology infrastructure and software projects  Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure  Pursuant to Chicago's Pay Transparency Laws, the base pay range for this position is $80,000-$90,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience. Requirements Windows / MAC OS – troubleshooting end user problems  Intune management  Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, Azure EntraID and SSO, M365 Collaboration tools including Teams and Teams Calling Virtualization technologies  Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs   In-depth understanding of Active Directory  Windows Server   Experience with Linux & Windows Servers  Experience with cloud technologies, especially AWS, EC2, WorkSpaces    Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues  Zabbix Monitoring  Scripting Bash/PowerShell  Proven knowledge and troubleshooting skills  Experience working in a BAU/Project te