Job Opportunities API

  Job Title –  IT Associate System s Engineer Location – Woodstock, GA Rewards of Working at Caddell – Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums . What You Will Do ·          Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites. ·          PC and smart phone setup and deployment; p erform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages . ·          Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams. ·          User creation and deletion. ·          Manage IT Inventory, Invoicing, and IT asset procurement. ·          Perform software license management, renewal, notification, and invoicing. ·          Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment. ·          Perform periodic performance reporting to support capacity planning. ·          Research and recommend innovative, and where possible, improved usage of technology for company initiatives. ·          Report cyber security incidents to management and IT staff. ·          Performs additional duties per supervisor’s direction. ·          Working Conditions  – Full time, office setting.  15-20% travel to project sites.  Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching.  Work near other people, but have a few feet of space separating self from others. ·          Reporting Structure –  Reports directly to the IT Manager.  What We Expect Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment.  There is a true sense of purpose and teamwork.  Knowledge, Skills, and Abilities ·          Customer-service focus.  ·          Strong analytical and problem-solving skills. ·          The ability to communicate technical information in an accessible manner to non-technical employees. ·          Hands on computer hardware experience, ability to multitask and prioritize. ·          Ability to handle stressful working situations. ·          Good written and verbal communication skills are necessary. ·          Basic knowledge of computer software (installation and troubleshooting). ·          Working Knowledge of Office 365 Admin is a plus ·