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About Node4 We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People We are: Nimble – We focus on what matters most, adapt fast and embrace change Original – We think differently, stay curious and innovate Driven – We are bold, bring energy and own the outcome Engaged – We operate as one, building strong relationships 4 More – We always go further for our people, customers and partners About the role As we expand into new markets and introduce new solutions into our product range, we have a requirement to engage an Engineer to support the operational running of our Infrastructure Platform Team. This is the ideal role for a professional looking to join a dynamic team within a rapidly growing, award-winning and highly accredited company. You will have the opportunity of working with cutting edge infrastructure platform technologies in an exciting and dynamic environment. The Infrastructure Platform team provides 3rd and 4th line technical escalation, delivering the reliable operation and lifecycle management of core infrastructure platforms that are foundational to our shared, private and hybrid-cloud solutions. The team is accountable for compute virtualisation platforms, enterprise storage services, and backup and disaster recovery solutions that underpin customer ‑ facing and business ‑ critical services. Role Purpose The Infrastructure Platform Engineer plays an important technical role in supporting the delivery of day‑to‑day operational services within a high‑performing, customer‑focused team. The role is responsible for providing hands‑on technical support across Incident, Problem, Change, and Service Request fulfilment, applying platform and infrastructure knowledge to diagnose and resolve service issues. Working closely with peers and wider technology teams, the role contributes to technical escalations, root cause investigations, and continuous service improvement activities. The Engineer helps ensure stable, secure, and ITIL‑aligned service outcomes are delivered in line with agreed SLAs, OLAs, and contractual commitments. Key Task & Responsibilities Service Operations Work within an ITIL aligned service framework, supporting Incident, Problem, and Change Enablement processes to deliver consistent, high quality services. Collaborate with internal teams and stakeholders to support effective operational delivery and maintain service continuity and customer satisfaction. Contribute to continual service improvement through standardisation, automation, and adherence to operational best practices. Provide hands on operational support, including assisting with escalated incidents and following issues through to resolution within agreed SLAs. Monitor and maintain infrastructure platforms to meet availability, performance, lifecycle, and security requirements, supporting planned and out of hours change where required. Support service resilience through proactive monitoring, effective incident response, and participation in on call and out of hours support. Technical Build, configure, and maintain VMware Cloud Foundation–aligned platforms, including vSphere, vSAN, NSX, and associated infrastructure components. Support the build, configuration, and maintenance of backup and disaster recovery platforms in line with service and architectural requirements. Provide hands‑on support across hypervisor, storage, and data protection platforms, focusing on platform health, stability, and performance. Investigate and resolve infrastructure issues across compute, storage, and data protection layers using structured troubleshooting approaches. Deliver platform lifecycle activities, including patching, upgrade