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Note to candidates: this role is based out of Sauda, Rogaland About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Infrastructure Operations team plays a critical role in maintaining service availability, driving operational excellence, and ensuring our AI infrastructure is delivered safely, reliably, and at scale. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role We are hiring an Infrastructure Operations Manager to lead the day-to-day operation of one or more of Nscale's AI data centre facilities. Reporting to the Head of Infrastructure Operations, you will be responsible for ensuring operational excellence across critical infrastructure, leading a team of Infrastructure Operations Operators, and delivering exceptional service against operational KPIs and customer SLAs. You will oversee site operations, people leadership, infrastructure reliability, vendor management, and operational readiness while partnering closely with Engineering, Deployment, Supply Chain, and Customer Operations teams to support the continued growth of Nscale's global AI cloud platform. This role includes participation in an on-call rotation and occasional travel to other Nscale data centre locations. What you'll be doing Site Operations & Infrastructure Management Lead the day-to-day operation of Nscale's AI data centre infrastructure. Ensure high availability, operational reliability, and performance across critical infrastructure supporting AI workloads. Oversee hardware installation, maintenance, break-fix activities, and infrastructure lifecycle management. Monitor power, cooling, environmental systems, and operational health, proactively addressing risks before they impact service. Ensure all operational activities are performed safely and in accordance with established procedures and SLAs. Team Leadership & Development Lead, coach, and develop a team of Infrastructure Operations Operators. Foster a culture of ownership, accountability, safety, and continuous improvement. Plan shift coverage, resource allocation, and on-call schedules to maintain 24/7 operational support. Support recruitment, onboarding, training, and career development for team members. Customer & Vendor Management Act as the primary operational point of contact for customers and key stakeholders. Provide regular reporting against operational KPIs, SLAs, and service performance. Manage relationships with vendors and contractors supporting infrastructure maintenance and upgrades. Coordinate procurement activities and ensure timely delivery of hardware and operational services. Inventory & Asset Management Maintain accurate inventory of spare parts, operational tooling, and infrastructure assets. Monitor stock levels and coordinate replenishment to minimise operational risk. Ensure asset records remain accurate throughout the infrastructure lifecycle. Technical Leadership Maintain strong technical understanding of HPC, GPU infrastructure, networking, and data centre operations. Support troubleshooting of complex infrastructure issues and coordinate with specia