Job Opportunities API

Summary / Objective  Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services.  This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology.    Essential Functions  Working closely with the Director of IT Operations, the successful candidate will be responsible for the following:  Process and access requests across client healthcare systems  Communicate with client IT teams to obtain credentials and resolve access issues  Maintain accurate documentation of access status and expiration timelines  Escalate access delays that impact nurse workflows  Provision and deprovision user accounts in Microsoft 365 / Entra ID  Manage group memberships and access permissions  Respond to user support tickets and provide Level 1 troubleshooting  Troubleshoot login, access, and device issues  Escalate complex issues to senior IT staff as needed  Assist with remote onboarding and offboarding of employees  Prepare, configure, and ship laptops to remote nurses and corporate staff  Maintain accurate inventory tracking for end-user equipment  Coordinate retrieval of hardware from offboarded remote users  Ensure returned devices are properly wiped and redeployed  Assist with phone system configuration updates under direction  Participate in change management execution and documentation  Maintain process documentation and update as needed    Work Schedule & Location  This position is on-site in Brentwood, Tennessee  Standard schedule is Monday through Friday, 2:30 PM – 11:30 PM  We are a 24x7x365 business and rotational after-hours support may be required    Your Traits & Characteristics  Detail-oriented and process-driven  Comfortable working within defined procedures  Calm under pressure  Self-motivated and accountable  Motivated to grow in IT operations  Committed to supporting clinical staff through reliable, secure systems    Requirements Strong attention to detail and ability to follow structured workflows  Clear written and verbal communication skills  Ability to diagnose and resolve basic technical issues  Familiarity with Microsoft 365 administration preferred  Basic understanding of identity management concepts preferred