Job Opportunities API

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. JOB OVERVIEW We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations. This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure that keep a fast-paced defense technology company running. This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry. RESPONSIBILITIES • Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices • Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions • Perform routine system maintenance, including software updates, security patches, and backups • Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented • Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions • Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades • Ensure adherence to security best practices, including data protection and access control QUALIFICATIONS • Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field • Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux) • Excellent communication with the ability to explain technical issues to non-technical users • A great customer experience mindset • Problem-solving mindset with attention to detail and an ability to prioritize tasks • Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus • Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus • Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus • Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus • Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus • Exposure to security best practices, including data protection and access control • Ability to work independently and collaboratively in a fast-paced environment • This role requires full-time in office presence (40 hours/week) based at our headquarters in Austin, TX, from August through December PHYSICAL DEMANDS • Prolonged periods of sitting at a desk and working on a computer • Occasional standing and walking within the office • Manual dexterity to operate a computer keyboard, mouse, and other office equipment • Visual acuity to read screens, documents, and reports • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies • Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages) If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b. Saronic does not discriminate on the basis of race, sex, color, religion, age