Job Opportunities API

Incidents & Problem Management •    ITIL Knowledge: Familiarity with ITIL processes, especially Incident Management, Problem Management, and Change/Release Management. •    Troubleshooting & Root Cause Analysis: Ability to analyze incidents, identify patterns, and assist in problem resolution. •    Deployment & Release Coordination: Understanding of deployment processes & version control •    Follow-up & Escalation Skills: Proactive in chasing pending actions and escalating when necessary. •    Clear Reporting: Prepares status updates and post-incident reports. •    Adherence to SLAs & Compliance: Ensures timely follow-ups and closure of incidents/problems within agreed SLAs. •    Documentation Skills: Familiar with ITSM tools (e.g., ServiceNow). •    Change Management Awareness: Understands risk assessment and approval workflows for deployments.   Product Management  1.    Product Backlog Management & Execution •           Manages the product backlog & translates business requirements into functional and system requirements for IT solutions •           Leads delivery execution by providing direction, clarifications, and decisions to avoid delays or misalignment •           Ensures successful delivery through SIT, UAT, and ORT, validating solutions against functional requirements •           Acts as a subject matter expert in business processes and supporting IT solutions •           Collaborates and influences multiple stakeholders (business, IT teams, third party vendors, Group IT) throughout the product lifecycle Project Management  1.    Project Planning & Execution •           Ability to manage small to medium-sized projects, can be related to deployments or problem remediation. 2.    Stakeholder Engagement •           Strong communication and coordination across technical teams, vendors, and business units. 3.    Financial Reporting & Forecasting •           Generates cost summaries and budget utilization reports for management. •           Supports budgeting for deployment activities and problem resolution initiatives.