Job Opportunities API

The Implementation Specialist for Billing implementations is a multi-tasker who is obsessed with organization and details.  You are focused on the requirements necessary for a customer to be successful with our Billing application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a “roll with it” and “think on your feet” kind of person, but comfortable with taking the bull by the horns when needed.  The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!    More about you   You are responsible for the success of each client in Onboarding. You will provide management and oversight through all phases of onboarding and can expect to:   Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process.    Coordinate with customers to ensure achievement of complete configuration within established timeframe.   Keep the client motivated, excited and on task to complete their implementation.   Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.      Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.   Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.   Meet or exceed productivity metrics while enhancing the customer experience   Resolve immediate escalations to ensure customer satisfaction   Coordination with internal SMEs; central point for customer across entire start to end process and inclusive of product training.    Escalation point for Onboarding Coordinator for challenges on other accounts.   Assist with data conversions.   Your Qualifications   To be successful in this role you should have:   At least 2 years of ambulance billing experience    Be passionate about technology and how it can influence the lives of both our customers and their communities.   Display solid experience of managing tasks and deliverables, ideally multiple concurrently.   Experience in a customer-facing role   Experience with implementation, training or subject matter expert with Billing software considered asset   Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.   Strong organizational and time management skills   Excellent verbal and written communication skills   Confident with communicating via phone   Flexible; be able to adapt to a fast-paced, changing environment   Attention to detail and accuracy, in thinking and execution   Willingness to learn   Ability to meet deadlines   Capable of wearing multiple hats     Benefits & Perks   ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes: Competitive health plans (medical, dental, & vision insurance) PTO (starting at 20 days) &