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Implementation Manager   Salary: Competitive Location: London Bridge   About Us DKK Partners offers a quick and secure FX service to access currencies in both emerging and established markets. For 4 years, DKK has been empowering organizations in frontier markers that are struggling against fragmented financial ecosystems. We do this using an industry-wide network, local experience, technology and our own unique platform for quick, secure, access to currencies in both emerging and established markets—to give organizations everything they need to unlock liquidity and open up new possibilities.   Our vision is to become a trusted, internationally recognized partner, dedicated to bringing world-class banking solutions to every corner of the globe, while maintaining the personal connection that makes us unique.   Key Responsibilities Lead the customer services and onboarding management for all DKK clients; Define and implement workflows, SLAs, and training for DKK products and solutions; Work closely with the Trading, Operations and Sales teams to ensure successful implementation and customer service support for our transactional banking clients; Ensure that all necessary support tools such as Pipedrive, trading groups, and content management tools are integrated effectively in the team; Collaborate with other departments such as Compliance to ensure smooth onboarding process; Understand client's requirements and tailor the implementation process accordingly; Continuously monitor, measure, and improve the implementation process to ensure client satisfaction; Work closely with multiple countries, defining standards and overseeing and executing the migration plan from legacy platforms; Assist in daily Operations.   What we are looking for We are looking for a motivated individual who is looking to grow themselves as well as helping DKK grow in these next few important years.   The ideal candidate is someone who has/can: Bachelor’s Degree or above in a finance, economic and/or operations related field Strong numeracy and Microsoft Excel literacy Ability to problem-solve Ability to prioritize and work to close deadlines Detail oriented with strong risk awareness and analytical mind Ability to communicate clearly and precisely, when dealing with complex queries Good knowledge on market practice and regulatory requirement Previous experience in financial services/banking payment operations   What we offer Competitive Salary 22 Day's Holiday Professional Development Private Healthcare/Dentalcare Gym Allowance   Our Values Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things   If this sounds like you, please reach out to [email protected] with a copy of your CV.