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Implementation Analyst

Forma.ai
CompanyForma.ai
CategoryOperations & Admin
LocationToronto
RemoteOn-site (inferred)
EmploymentNot stated
LevelMid
SalaryNot stated by the employer
Posted3 May 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
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Description
About Forma.ai:   Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.  Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.   We’re welcoming equally driven individuals who are excited about creating something big!   About the Team:   The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.     If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you!   What you’ll be doing:   Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation  Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.) What we're looking for:   Education or Background in Engineering, Commerce, Mathematics and/or Statistics 0-2 years of relevant working experience Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus  Strength in Excel to perform data profiling, segmentation, and aggregation   Understanding of data architecture and process flows   Analytical problem-solving ability, organizational, and project management skills  Ability to take ownership and run with tasks in a fast-paced and evolving environment  Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint) Nice to haves:   Experience with SQL and/or Python Experience with sales incentive compensation Additional Job Info: This position is for an existing vacancy Salary range: $55K - $70K CAD What you can expect from us Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai ’s success. Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program. Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend. Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader. Our Values:   Work well, together. We’re real. We have kids and pets. Mo
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Implementation Analyst — Forma.ai · Job Opportunities API