Hypercare Representative (LATAM)

Third-Party Job Posts

Company	Third-Party Job Posts
Category	Customer Support
Location	Latin America
Remote	On-site (inferred)
Employment	Not stated
Level	Not stated
Salary	Not stated by the employer
Posted	1 Jul 2026
Last verified	30 Jul 2026
Source	Employer career page (greenhouse)

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Description

What Makes Us Unique   At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.&nbsp;   
  What Makes Us Unique  
 At&nbsp;Cloudbeds,&nbsp;we're&nbsp;not&nbsp;just&nbsp;building&nbsp;software,&nbsp;we’re&nbsp;transforming&nbsp;hospitality.&nbsp;Our&nbsp;intelligently&nbsp;designed&nbsp;platform&nbsp;powers&nbsp;properties&nbsp;across&nbsp;150&nbsp;countries,&nbsp;processing&nbsp;billions&nbsp;in&nbsp;bookings&nbsp;annually.&nbsp;From&nbsp;independent&nbsp;properties&nbsp;to&nbsp;hotel&nbsp;groups,&nbsp;we&nbsp;help&nbsp;hoteliers&nbsp;transform&nbsp;operations&nbsp;and&nbsp;uplevel&nbsp;their&nbsp;commercial&nbsp;strategy&nbsp;through&nbsp;a&nbsp;unified&nbsp;platform&nbsp;that&nbsp;integrates&nbsp;with&nbsp;hundreds&nbsp;of&nbsp;partners.&nbsp;And&nbsp;we&nbsp;do&nbsp;it&nbsp;with&nbsp;a&nbsp;completely&nbsp;remote&nbsp;team.&nbsp;Imagine&nbsp;working&nbsp;alongside&nbsp;global&nbsp;innovators&nbsp;to&nbsp;build&nbsp;AI-powered&nbsp;solutions&nbsp;that&nbsp;solve&nbsp;hoteliers'&nbsp;biggest&nbsp;challenges.&nbsp;Since&nbsp;our&nbsp;founding&nbsp;in&nbsp;2012,&nbsp;we've&nbsp;become&nbsp;the&nbsp;World's&nbsp;Best&nbsp;Hotel&nbsp;PMS&nbsp;Solutions&nbsp;Provider&nbsp;and&nbsp;landed&nbsp;on&nbsp;Deloitte's&nbsp;Technology&nbsp;Fast&nbsp;500&nbsp;again&nbsp;in&nbsp;2024&nbsp;–&nbsp;but&nbsp;we're&nbsp;just&nbsp;getting&nbsp;started.&nbsp; 
  Location: &nbsp;Remote 
  Working&nbsp;Shift:  
 To&nbsp;best&nbsp;support&nbsp;our&nbsp;global&nbsp;hoteliers,&nbsp;our&nbsp;Hypercare&nbsp;Onboarding&nbsp;team&nbsp;operates&nbsp;across&nbsp;multiple&nbsp;time&nbsp;zones.&nbsp;We&nbsp;are&nbsp;currently&nbsp;looking&nbsp;for&nbsp;Coaches&nbsp;to&nbsp;fill&nbsp;the&nbsp;following&nbsp;shift&nbsp;options: 
 
 
  Thursday – Monday : 4:00 PM – 1:00 AM EST 
 
 
  Friday – Tuesday : 10:00 AM – 7:00 PM EST 
 
 
  Wednesday – Sunday : 5:00 AM – 2:00 PM EST&nbsp; 
 
 
 Please&nbsp;note:&nbsp;Shift&nbsp;details&nbsp;will&nbsp;be&nbsp;discussed&nbsp;during&nbsp;the&nbsp;interview&nbsp;process&nbsp;based&nbsp;on&nbsp;business&nbsp;needs&nbsp;as&nbsp;well&nbsp;as&nbsp;your&nbsp;preference&nbsp;and&nbsp;flexibility.&nbsp;Final&nbsp;shift&nbsp;allocation&nbsp;will&nbsp;be&nbsp;confirmed&nbsp;prior&nbsp;to&nbsp;an&nbsp;offer. 
  How You'll Make an Impact:  
 As&nbsp;a&nbsp; Hypercare&nbsp;Onboarding&nbsp;Coach ,&nbsp;you&nbsp;will&nbsp;step&nbsp;in&nbsp;at&nbsp;the&nbsp;most&nbsp;critical,&nbsp;high-stakes&nbsp;juncture&nbsp;of&nbsp;our&nbsp;clients'&nbsp;journey:&nbsp;the&nbsp;exact&nbsp;moment&nbsp;their&nbsp;business&nbsp;goes&nbsp;live&nbsp;on&nbsp;our&nbsp;platform.&nbsp;You&nbsp;will&nbsp;empower&nbsp;clients&nbsp;to&nbsp;transform&nbsp;their&nbsp;properties&nbsp;through&nbsp;our&nbsp; AI&nbsp;Smarts&nbsp;+&nbsp;Hospitality&nbsp;Hearts &nbsp;mission,&nbsp;ensuring&nbsp;they&nbsp;never&nbsp;feel&nbsp;abandoned&nbsp;when&nbsp;transitioning&nbsp;to&nbsp;their&nbsp;new&nbsp;live&nbsp;environment.&nbsp;This&nbsp;isn't&nbsp;a&nbsp;standard&nbsp;support&nbsp;queue;&nbsp;it's&nbsp;a&nbsp;high-touch,&nbsp;fast-paced&nbsp;launch&nbsp;zone&nbsp;where&nbsp;you&nbsp;act&nbsp;as&nbsp;a&nbsp;strategic&nbsp;operational&nbsp;partner. 
 Leveraging your firsthand hospitality experience, you won't just close technical tickets—you will analyze live data flows, troubleshoot integrations,

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