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Best People; Housing Administrator – Racing Homes Based; Head office, Newmarket. Hours; 35 per week Contract Type; 12 Months Fixed Term/ Full time Salary; Up to £27,000 (dependant of experience and relevant qualifications) ⚪ Housing Administrator– Racing Homes At Racing Homes, we’re proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are committed to delivering excellent customer service and ensuring our homes meet the highest standards of safety, quality, and compliance. We're looking for an organised and proactive Housing Administrator to join our small, friendly team. This is a key role providing comprehensive administrative support across our housing service and supporting our busy housing team. Make a real difference every day. In this varied and rewarding role, no two days will be the same. You'll play a key part in supporting the delivery of our housing services, helping to ensure our tenants receive an excellent service while our homes remain safe, compliant, and well maintained. As one of the first points of contact for tenants, contractors, and colleagues, you'll be the friendly and helpful person people can rely on. From responding to enquiries and coordinating repairs and maintenance, to supporting essential compliance activities and providing administrative support across the housing service, you'll help keep everything running smoothly. Working closely with a small and dedicated team, you'll contribute to high-quality service delivery across our 164 homes. 🟡 What you'll be doing: Coordinate day to day housing administration including lettings, tenancy updates, and customer enquiries. Administer and monitor repair and maintenance, raising works orders, liaising with contractors, processing invoices, and updating tenants. Assist with our empty homes from tenancy termination through to re-let. Support the delivery and monitoring of all compliance activities, including gas, electrical, fire, legionella, and asbestos safety checks. Maintain records and produce reports. Assist with income collection and rent administration. Contribute to a positive customer experience by supporting the housing team with engagement, communication, and service delivery. This role requires travel to our housing schemes in Newmarket, with flexibility to work some evenings and weekends. 🟢 About you Prior experience in housing, property management, or a similar administrative role is highly desirable, particularly with exposure to repairs, voids, and compliance processes. We know great people come from a variety of backgrounds. Whether you've worked in facilities management, contractor coordination, property services, or another customer focused environment, we'd love to hear from you. If you're highly organised, comfortable managing competing priorities, and committed to delivering excellent service, your skills could be a great fit for our team. You don’t need to know everything on day one, but the following will help: Experience in housing administration, repairs coordination or compliance monitoring. Knowledge of health and safety requirements for residential properties. Excellent organisational, communication, and IT skills. Ability to work independently and as part of a small collaborative team. Customer focused approach and commitment to continuous improvement A proactive, people-focused mindset with a passion for quality housing A full UK driving licence and access to a vehicle. 🔵 Why join us? A friendly, supportive team where you can truly shape how things are done. An environment where your work will be genuinely valued by tenants who take pride in their homes and communities. Flexibility, autonomy, and opportunities to grow professionally in a respected national charity. You will be offered a competitive salary, employer pension scheme, 25 days annual leav