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TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.” TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes.  TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.  Helpdesk Technician  TerraPower, LLC. is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests.   Responsibilities Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution Active Directory Account maintenance Managing access to internal and external collaboration spaces PC Lifecycle Management Inventory Receiving, & Tracking Fulfil software requests Business travel support Demonstrate and assist with remote access to TerraPower resources Support users at Bellevue and Everett Assisting with onboarded as assigned Key Qualifications and Skills Communicate openly and display respect and a desire to foster teamwork. Able to quickly learn and implement new concepts Calm in stressful situations and able to think through those situations to find the best outcome Customer service ability and interpersonal skills Organizational skills Proactive on finding areas within our process that can be improved and making these suggestions to the team Highly adaptable with problem solving The successful candidate will possess a high degree of trust and integrity. Actual position starting level and title will be determined based on assessment of qualifications. Areas for development include Supporting customers and clients both in person and remotely Rapid deployment imaging technologies MDT and SCCM Windows 10\11 in a domain-managed environment A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them. General understanding of Multi-Factor Authentication methods. A general understanding of modern Information Security principles and practices Experience with a commercial ticketing system JIRA An understanding