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Helpdesk Lead

Cwsc
CompanyCwsc
CategoryCustomer Support
LocationWashington
RemoteOn-site (inferred)
EmploymentFull-time
LevelLead
SalaryUSD 120k–130k
Posted16 Jan 2026
Last verified30 Jul 2026
SourceEmployer career page (lever)
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Description
Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC & MAC, iPhone, YubiKey, and printer problems).
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