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Hardware Operations Engineer – Baseball Reports to: Hardware Operations Manager Contract: Full‑Time, Permanent Location: Atlanta, GA; extensive travel across venues Travel expectation: Approximately 50% during season; up to 80% during install season ROLE OVERVIEW The Hardware Operations Engineer is a development technical role within the combined Hardware Operations team. This role supports onsite installation work, onsite maintenance and repair, remote hardware monitoring, first-line troubleshooting, hardware QA checks, kit preparation, spares/RMA coordination, and handover support across Hawk-Eye and KinaTrax Baseball systems. The role is designed as the primary development pathway into the Hardware Operations Lead role. Engineers build technical depth through a blend of remote diagnostics, onsite troubleshooting, installation support, preventative maintenance, kit builds, and shadowing Leads on complex hardware work. This role is expected to become increasingly hands-on and technically capable over time. It is not a purely remote coordination role. WHAT YOU’LL BE DOING - Field Service & Installation: Travel to stadiums to support complex onsite installations, maintenance, repairs, and hardware QA for both Hawk-Eye and KinaTrax Baseball systems. - Hardware Diagnostics: Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling. - Incident Response: Act as the first line of defense for hardware troubleshooting. You'll identify failed components, swap parts onsite, coordinate RMAs, and validate system recovery. - Remote Monitoring: When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse. - Team Collaboration: Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, escalate complex issues, and improve our hardware deployment standards. - Continuous Growth: Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges. Note: This is a highly practical, hands-on hardware role. It is not a purely remote coordination desk job, nor is it a software deployment, project management, or systems architecture role. WHAT WE NEED FROM YOU - Technical Experience: 1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology. - Hardware Fundamentals: A solid basic understanding of camera systems, servers, network switches, IP addressing, power systems, and cabling. - Hands-On Mentality: You are totally comfortable working in a mix of environments from warehouses and labs to live MLB stadiums. - Problem-Solving Skills: The ability to follow technical procedures, troubleshoot methodically, document findings clearly (with photos and evidence), and know exactly when to escalate an issue. - Communication: Strong interpersonal skills to collaborate seamlessly with both highly technical engineering teams and non-technical stakeholders. - Willingness to Travel: A readiness to travel extensively (up to 80% during peak installation windows). BONUS POINTS IF YOU HAVE - Previous experience with Hawk-Eye, KinaTrax, optical tracking, biomechanics, or live broadcast environments. - An Associate’s or Bachelor’s degree in Engineering, Computer Science, IT, Networking, or Electronics. - Familiarity with hardware monitoring tools, diagnostic dashboards, or IT support ticketing systems. TEAM CULTURE At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values: - We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways