Job Opportunities API

Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch. LMR is looking for a professional and enthusiastic Guest Services Associate to elevate our customer experience. This unique role bridges the gap between digital hospitality and face-to-face service. Reporting to the Customer Success Manager, your primary focus will be managing customer inquiries and facilitating reservations via phone and email from Saturday through Monday.  If you are a natural brand ambassador who thrives on providing superior service in multiple environments, we want to hear from you. Essential Duties and Responsibilities Handle all incoming inquiries and communications with guests and booking reservations, including restaurant, hospitality, and events Respond to guest issues in a professional and timely manner Provide quality customer service and timely follow-up to guests on all issues and questions in phone and email Relay messages from guests or reservation notes to managers and staff Support other departments with inbound inquiries in times of peak demand, including the private events department Contact guests to confirm reservations, collect information on dietary restrictions or special occasions and propose opportunities for other LMR experiences Assist in the upload of all gift card from Toast to Commerce7  Assist in tracking down all receipt inquires for tasting room and restaurant Assist in scheduling and managing the housing cleaning schedules for Chef’s cabin and Bunkhouse as well as any updates that need to be made Assist in confirming all cabin stays and ensuring high quality of service-stay for our guests, also make sure to communicate with the guest as they will be the point of contact Assist in reaching out to all 3 star reviews that we receive via Sevenrooms only Assist with any wine club projects and ensure we are providing quality service and accurate information to our club members Perform additional duties and responsibilities as assigned Seasonal Duties and Responsibilities  In addition to core Guest Services functions, this role provides seasonal, front-of-house support to Farmstead restaurant, primarily as a Seater. Warmly and graciously greet all guests upon arrival and departure, ensuring they feel welcomed Assess guests' needs while always maintaining a professional and courteous attitude, especially when confronted with difficult guests  Manage a challenging reservation book that consists of a high percentage of both reservations and walk-in traffic Greet guests and seat them at tables or in waiting areas, ensuring an efficient flow of seating Provide guests with menus and inform patrons of establishment specialties and features Maintain communication with kitchen staff, management, and servers to ensure that dining details are handled smoothly and customers' concerns are addressed promptly Inspect dining and serving areas to ensure cleanliness and proper setup Assist with maintaining a clean and organized front-of-house area Education, Experience and Required Skills 1+ years of hospitality industry experience, ideally including work experience in hotels, restaurants, resorts, customer service, and special events Experience in a customer service call center with high volume Experience with Excel and Google docs Experience with SevenRooms a plus Customer service experience with a genuine desire to provide exceptional serv