Guest Experience Lead
thuma
| Company | thuma |
| Category | Hospitality |
| Location | Los Angeles |
| Remote | On-site (inferred) |
| Employment | Full-time |
| Level | Lead |
| Salary | USD 27–32 |
| Posted | 29 Jun 2026 |
| Last verified | 3 Aug 2026 |
| Source | Employer career page (lever) |
Description
The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional Guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals.
The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.
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