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Guest Experience Lead

thuma
Companythuma
CategoryHospitality
LocationLos Angeles
RemoteOn-site (inferred)
EmploymentFull-time
LevelLead
SalaryUSD 27–32
Posted29 Jun 2026
Last verified3 Aug 2026
SourceEmployer career page (lever)
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Description
The Guest Experience  Lead is a hands-on retail leader responsible for delivering an exceptional Guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals. The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.
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