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About Us Joining EOLEN means becoming part of an engineering and IT consulting firm a subsidiary of the GECI International Group with a presence in France and around the world. We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense. Your Day-to-Day Work For one of our major clients, a leading French banking group, EOLEN is looking for a Genesys Expert to support the administration, operation, and maintenance of critical contact center platforms. Key Responsibilities Administer, deploy, and maintain Genesys platforms Ensure RUN activities and operational support of production environments Troubleshoot and resolve complex incidents Perform platform upgrades, patching, backup, and maintenance operations Produce and maintain technical and operational documentation Participate in continuous improvement and infrastructure evolution projects Contribute to on-call support, morning checks, and out-of-hours interventions Required Skills Strong expertise in Genesys Windows administration and PowerShell scripting Unix/Linux administration and Shell scripting Production support and infrastructure operations experience Ability to work in critical, high-availability environments English reading and writing skills Profile Proven experience managing and supporting Genesys platforms in production Strong troubleshooting and problem-solving capabilities Autonomous, proactive, and service-oriented mindset internationaux.