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General Manager

madswans
Companymadswans
CategoryOperations & Admin
Location
Remote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted19 May 2026
Last verified3 Aug 2026
SourceEmployer ATS (teamtailor)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
General Manager "Hospitality expert, padel tennis enthusiast" You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play. • Full Time – Permanent Contract • Earnings circa £65,000/annum, including TRONC (Tips & Service Charge) • Onsite Role • Based at Mad Swans in the Mendips (Bristol) • Must be eligible to work in the UK Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath. Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS. Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips: Can a cool new hotel near Bath really make golf fun for everyone? Would you like to lead one of The UK’s 50 Best Places to Stay in 2026? We are now recruiting for a commercially focused, operationally strong General Manager with significant hotel and rooms experience to lead the team and take Mad Swans in the Mendips to the next level. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment, understands the realities of running a multi-revenue hotel operation, and knows how to balance guest experience with commercial performance. We are looking for a resilient and agile operator who can adapt quickly, solve problems proactively, lead from the front and consistently get the job done. What we do We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature. Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are. Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away. What we can do for you We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues. We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective. And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are. About the Role The General Manager will have full accountability for the entire site operation, including the Restaurants, Bars, Cabin Accommodation, Event Spaces, Retail Shop and Sports Activities. A key focus of this role will be driving occupancy, guest satisfaction, rooms revenue and operational standards across the accommodation offering.