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Requirements About the role If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team. This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Hotel Manager. You will be able to lead the Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking. As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have previous people management experience. Responsibilities: Ngā haepapa Ensure a smooth check in and check out process for guests Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently. Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies. Oversee safe evacuation of the hotel should the situation arise. Oversee rosters Strong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislation Have knowledge of hotel and guest room facilities/services and ensure reservations/front office are equally knowledgeable Reporting on monthly budgets and P&Ls Daily meetings with the Hotel Manager Required Qualifications: NZQF Diploma (ANZSCO Skill Level 2) OR At least three years of relevant experience may substitute for the formal qualifications listed above Current LCQ, General Managers, and First Aid Certificate Previous experience with Property Management Systems Excellent written and verbal English communication and interpersonal skills Hold a full NZ Drivers License   About you | Ko koe tēnei The successful candidate will need to possess the following attributes: Confident, well motivated, enthusiastic and calm under pressure Takes pride in work and has exceptional attention to detail Flexible and adaptable in approach Ability to prioritise and work to deadlines Work to a high standard, accurate and organised Approachable and flexible & a team leader A passion for team development and mentoring Celebrate diversity, ensuring inclusion and , focusing on the wellbeing and growth of our people. Benefits We are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Free onsite parking Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders