Job Opportunities API

Join Our AoPS Academy as a Front Desk Lead! As full-time Front Desk Lead at our AoPS Lexington location, you will play a key role in helping your campus grow and flourish. In this role, you will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.  The Front Desk Lead will:  Serve as an intermediary between the Front Desk Associates and the full-time campus team, supporting campus operations and helping ensure the front desk team is set up for success Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance Assist with outreach and inreach events, helping coordinate front desk involvement and presence Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member Warmly welcome both current and prospective students and their families Manage and respond to customer inquiries both by phone and email Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date Use internal database to generate reports and lists, and perform data entry tasks Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups Organize and prepare classroom and office supplies Take inventory to support campus operations Supervise students between classes Perform light cleaning duties and tidying up the facility Assume responsibility for the organization, operation, and appearance of the lobby and front desk area Assist full-time staff with other campus procedures to ensure things are running smoothly Other duties as assigned The ideal candidate has: A proactive, initiative-taking approach to problem-solving The ability to gain a deep understanding of AoPS Academy operations and culture A commitment to supporting enrollment goals Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred Strong organizational and computer skills Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public Ability to work both independently and collaboratively Flexibility to effectively solve problems under pressure Administrative and/or customer service experience Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.) Motivated to learn new technologies Maintains customer confidentiality Excited about our mission of motivating high-performing students Ability to lift up to 25lbs Work Schedule: This is an in-person, full-time position at our Lexington campus. As a year-round program, our schedule includes a mix of daytime, evening, and weekend hours. Flexibility across all three is required. Our team is currently seeking candidates that can work the following days and hours during the academic year: Day Time (ET) Shift Length Monday 10:30 AM - 7:00 PM 8 hrs (30 min lunch) Tuesday 10:30 AM - 7:00 PM 8 hrs (30 min lunch) Wednesday 10:30 AM - 7:00 PM 8 hrs (30 min lunch) Thursday 10:30 AM - 7:00 PM 8 hrs (30 min lunch) Friday 10:30 AM - 7:00 PM 8 hrs (30 min lunch) Campus Location: This is an in-person position at our Lexington Campus (1088 Lexington St. Waltham, MA. 02451).  Candidates must be located in Lexington/Waltham, M