Job Opportunities API

ABOUT THIS JOB: Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today’s digital marketplace. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: Be part of a team that strives to provide best in class products and services to clients by delivering innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance requirements and receive excellent customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent activity identified through various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial institutions. This unique position offers an Analyst the opportunity to analyze fraud patterns across multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs. The Analyst works cross-functionally with both internal operational and support teams, as well as external client contacts for multiple regulated financial institutions. The Analyst will use independent and professional judgment when analyzing fraud performing investigations. Additionally, the Fraud Analyst will ensure that all cases of suspicious or potentially fraudulent activity are evaluated, documented, and escalated in accordance with the standard operating procedures. We are searching for highly engaged individuals with a previous background in fraud prevention and detection at a financial institution. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Include but are not limited to - ● Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud. ● Utilize various fraud detection tools to identify and prevent fraud proactively. ● Accurately document fraud attempts, trends and loss events. ● Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation. ● Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems. ● Analyze dispute cases and merchant documentation to determine chargeback eligibility. ● Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. ● Ensure that all alerts and cases are handled in an efficient and timely manner. ● Regularly exercise discretion and independent judgment in the performance of essential job functions. ● Provide cross-functional support to internal operational and support teams by response to internal messaging systems, transfer of phone calls, or providing input on transaction decisions escalated for fraud review. ● Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes. ● Other duties as assigned QUALIFICATIONS ● Some college, with preference for Business, Criminal Justice,