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The gap no one has filled Every complex system in America has a profession whose job it is to be your trusted guide. You have a lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare, a trillion-dollar industry that's arguably the most complex and touches every single family, leaves us on our own. 99% of care happens when someone steps outside the four walls of a doctor's office. Hera is creating a new profession in healthcare to fill that gap: the Hero, a dedicated senior care expert for your family. Our Heroes educate, coordinate, and advocate for the most vulnerable population in the healthcare system. We’re covered by insurance, so we can serve every family in America. Building the most trusted interface of healthcare We are in the business of trust. We're designing for the most emotionally charged moments of our customers' lives. The bar isn't just delight, it's trust. Hera's brand promise is simple: care that would only be great enough for our own parents. This promise is our moat. It's what physicians refer to, families buy, what Heroes deliver, and what the product must unlock and enforce at every touchpoint. The supply challenge There aren't enough experts to serve every family who needs us. The bottleneck isn't demand, it's supply. In order to scale to all of America, we need to unbundle expertise from the human and broaden the aperture of who can become a Hero. Anyone that can foster human connection should be able to become a Hero with Hera. In that world, our supply challenge becomes how we uphold our brand promise across every touchpoint with our customers. Our product challenge We believe the best software is invisible. We serve people most technology overlooks: social workers, nurses, aging parents, and their families. Every interaction builds or breaks trust, so our product must help Heroes deliver expert-level care at every moment. Healthcare navigation depends on tribal knowledge. One social worker knows how to expedite Medicaid in New York, while another knows which physical therapist families trust. This expertise is valuable but fragmented. We are building the product that brings it together. Our platform captures interactions, solved problems, and insights from expert care managers, turning them into shared intelligence. Over time, this knowledge helps every user make better decisions and enables people with limited healthcare experience to work with the judgment of seasoned professionals. The goal is to build a trusted knowledge system that understands what is reliable, current, local, and relevant, then surfaces the right insight at the right time. Our founding team We closed a 7M seed round led by Accel and 10’xed revenue over the last 6 months organically through close partnerships with Weill Cornell, NYU Langone, and Mount Sinai. We’ve been doing fun things in the community along the way (threw an art show for an 88 year old artist that went viral https://ny1.com/nyc/all-boroughs/news/2026/02/19/88-year-old-brooklyn-painter-sells-art-for-the-first-time) and the customer feedback is the most positive our team has seen in our careers. You’ll build Hera alongside co-founders Jenny https://www.linkedin.com/in/jennydlee/, Myles https://www.linkedin.com/in/mylesnovick/ & Connie https://www.linkedin.com/in/jingyi-connie-kang/ and a team from Headway and Palantir. We are in person in NYC. Read our story and watch our launch video here https://hellohera.com/about. In a world of growing cynicism we chase hard truths, give a damn, and build. Our entire team believes truth is in the field. This means we are side by side with our Heroes everyday, learning what it takes to do the job and do it well. We are high autonomy and trust. There is no space for micromanagement, if you see a problem or think of a solution, you are empowered to run at it wholeheartedly and know that the team has your back. We are creative in our bones. For the first tim