Job Opportunities API

Designation - Field Operations Executive Location - Noida Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Experience - 0 - 3 Years About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas. ● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: A. Core Operations ● Ensure availability of trained & certified technicians as per guidelines. ● Coach technicians to improve service quality, retention, and SOP compliance. ● Conduct daily stand-up meetings; communicate safety & job-specific instructions. ● Ensure availability of tools, materials, and proper stock management as per SOP. ● Monitor SCP usage, troubleshoot issues, and provide refresher training. ● Ensure Partner Kit & on-site documentation are contractually compliant. ● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target ● Maintain grooming standards and service quality of assigned technicians. ● Ensure data entries in iCABS during manpower gaps to meet branch KPIs. ● Approve technician conveyance; ensure STT and route plan adherence. ● Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance. B. Advanced Operations ● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts). ● Execute 1 TPA + 1 development plan annually per technician. ● Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure. ● Monitor technician-wise CO trends; skill-up underperformers. ● Ensure audit non-conformity closures (internal/external). ● Track material usage vs. SRF/SOW; highlight deviations. ● Maintain stock levels aligned with APL and reduce near-expiry wastage. ● Drive service & product leads through coaching and on-the-job support. ● Monitor service productivity, efficiency, and input costs across sites. ● Support grievance handling, leave planning, and team discipline. Key Result Areas: ● 100% completion of PMI 'Pest Audit' ● Material Consumption ● TPA and Development Plan ● Technician Capability Development ● Complaint Resolution & Root Cause Analysis ● Customer Visit & Audit Coverage Competencies (Skills essential to the role): ● Strong interpersonal skills ● Analytical and problem-solving ability ● Effective communication skills ● Proactive planning and organising ● Technical knowledge of pests, service processes, chemicals, and equipment Educational Qualification / Other Requirement: ● Minimum B.Sc. in Chemistry, Zoology, or Agriculture ● Prior experience in pest management or service operations is preferred ● Proficient MS-Office / G-Suite Role Type / Key working relationships: ● Individual C