Job Opportunities API

About the Role Risa Labs is hiring a field-based Success Monitor to be an on-the-ground partner for our customers in New York and Tennessee. You'll be embedded within oncology and radiology practices — delivering hands-on training, building lasting trust with clinical teams, and ensuring Risa workflows (prior auth, radiology, medical oncology, and claims) are adopted with confidence. Reports to: Head of Customer Success Salary New York: 100K-120k New Jersey: 80-90k Nashville: 75-85k What You'll Do Deliver in-person training and implementation support at customer sites Be the trusted, go-to resource for clinical and administrative teams on the ground Identify workflow gaps, troubleshoot in real time, and coordinate escalations with Product and Support Develop and maintain teaching materials that complement Risa's existing resources Share structured field feedback to improve training programs and customer outcomes Stay current on clinical trends in oncology and radiology What We're Looking For Bachelor's degree in healthcare related field, health informatics — or equivalent clinical experience Proven track record delivering in-person clinical training to healthcare teams in real-world settings Strong communicator: able to translate complex workflows into simple, usable guidance Organized and self-directed; comfortable managing a field schedule independently Experience with oncology, radiology, or medical billing workflows strongly preferred Based in or able to relocate to New York or Tennessee; regular onsite presence required Why Risa Labs AI-driven healthcare technology with real clinical impact A field-first role with autonomy — you own your relationships and your outcomes Collaborative, mission-driven culture with room to grow Competitive compensation and benefits