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Rentokil Initial Rentokil Initial is an international business services company employing 68,400 colleagues across 90 countries. We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Awards Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018. Philippine Best Employer Brand Awards 2019. Find out more on careers.rentokil-initial.com Requirements Your day-to-day responsibilities will include: Service Efficiency Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi –QPMS), Termite Management Program Conduct technical advisory for Services which require site inspection Ensure accurate and on time submission of reports agreed with customer. Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan. Administration and Policy Directive Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training. Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents. Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment) Assist in any program that supports Quality service within division Extend assistance to Branch operations in promoting company products and services and achieving business objective. Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager. Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have. Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field. Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch. Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches. Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program. Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest. Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene Customer Development Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise. To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection. Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement. Do you have what it takes? If you want to be consi