Experience Specialist

Sensei Wellness Holdings Inc.,

Company	Sensei Wellness Holdings Inc.,
Category	Design
Location	Lanai City
Remote	On-site (inferred)
Employment	Not stated
Level	Not stated
Salary	Not stated by the employer
Posted	7 Jul 2026
Last verified	3 Aug 2026
Source	Employer career page (greenhouse)

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Description

Job Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience Specialist 
  Department: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operations 
  Reports to: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operations Manager&nbsp; 
  FLSA Classification: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Hourly, Non-Exempt&nbsp; 
  Supervises: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; None 
  Created / Updated: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;January 2026 
  Starting Hourly Rate: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $33.55 per hour ($69,778.00) Dependent on commensurate experience&nbsp; 
  POSITION OVERVIEW  
 The Experience Specialist is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks inguests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest. 
  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:&nbsp;  
   On Property Guest Support   
 
  Primary On-Property Guest Contact &nbsp;– Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team&nbsp;72 hours&nbsp;prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service. 
  Guest Welcome &amp; Check-In &nbsp;–&nbsp;Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards 
  Itinerary Management &nbsp;– Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.&nbsp; 
 
   Room Only &amp; External Wellness Requests&nbsp;   
 
  Room Only Booking Requests (LEP) &nbsp;– Manage wellness service booking requests from Four Seasons Lāna’i Experiences Planners (LEP) for Sensei room-only guests.&nbsp;Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols. 
  Manele VIP Booking Requests &nbsp;– Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.&nbsp; 
  Island Club Booking Requests &nbsp;– Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and

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