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Marquis MD Boca Raton, FL | Full-Time | On-site Who We Are Marquis MD is redefining modern concierge medicine — converging high-touch primary care, whole-person wellness, and advanced technology — to deliver exceptional patient experience.  At Marquis MD, culture isn’t a slogan; it is the foundation of how we practice medicine. We operate as one team, unified by a shared purpose: delivering care that feels deeply personal, anticipatory, and human.  We meet patients where they are—physically and emotionally—and we build lasting relationships that prioritize understanding over volume, prevention over reaction, and empathy over efficiency.  Every decision is guided by our commitment to excellence, integrity, and the belief that exceptional care begins with exceptional connection.  Recognition & Awards Marquis MD benefits from the recognition awarded to the broader ICBD corporate ecosystem, including: Inc. 5000 – 25th Fastest-Growing Private Company in America (2025). Financial Times – #5 on “The Americas’ Fastest Growing Companies.” EY Entrepreneur Of The Year® U.S. Overall. South Florida Business Journal’s Top 100 Companies. Florida Trend Magazine’s 500 Most Influential Business Leaders. Inc. Best in Business, Health Services. Requirements About the role The Executive Director serves as the senior operational and cultural leader for Marquis MD’s concierge medical practice. This role is accountable for the Member and patient experience, center operations, physician partnership, service standards, membership growth and retention, team culture, and financial performance. The Executive Director brings a hospitality mindset to healthcare, ensuring every interaction feels personalized, anticipatory, discreet, responsive, and warmly coordinated. This is an In-Center leadership role requiring consistent on-site presence and schedule flexibility, including evenings and weekends as needed to meet Member needs and uphold the Marquis MD standard.  Responsibilities Lead day-to-day operations for the assigned Marquis MD location, including patient flow, scheduling, administrative coordination, clinical support operations, membership workflows, and service delivery.  Serve as the internal ambassador for the Marquis MD experience, ensuring every interaction reflects personalization, discretion, warmth, responsiveness, and trust.  Design and reinforce concierge service standards, signature touchpoints, welcome protocols, follow-up expectations, service recovery moments, and personalized Member preferences.  Lead, coach, develop, and retain a high-performing multidisciplinary team across clinical, administrative, membership, hospitality, and patient experience functions.  Partner with physicians, Finance, Marketing, Business Development, and Shared Services to drive operational execution, membership growth, retention, patient loyalty, and brand awareness.  Own key performance metrics, including Member satisfaction, retention, renewals, growth, provider engagement, financial performance, operational efficiency, and service recovery outcomes.  Represent Marquis MD in the community with executive presence, polished professionalism, discretion, and a relationship-driven approach to referral sources and strategic partners.  Qualifications Bachelor’s degree required; Master’s degree preferred in Healthcare Administration, Business Administration, Healthcare Management, Hospitality Management, or a related field.  10+ years of progressive leadership experience in healthcare operations, concierge medicine, executive health, private practice, premium wellness, membership-based services, luxury hospitality, private clubs, or other high-touch service environments.  Proven success leading operations with financial and operational accountability, including