Job Opportunities API

Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys . Position Summary We are seeking a highly strategic and relationship-driven Executive Account Manager to serve as the primary dedicated liaison for one of our largest and most important clients - a top-tier contract foodservice management company in North America. This is a high-visibility, executive-level role focused exclusively on this single strategic account. Working hand-in-hand with the Vice President of Strategic Accounts, you will jointly own the overall health and growth of this critical partnership. You will act as a trusted advisor at the executive level, driving proactive account management, escalation resolution, renewal and expansion opportunities, and seamless cross-functional coordination. This role is ideal for a polished, collaborative professional who thrives in a complex, matrixed environment and excels at building long-term executive relationships.   Why This Role Matters  This is a mission-critical role dedicated to safeguarding and scaling one of our most complex enterprise accounts. With hundreds of operational locations heavily dependent on our platform, even minor disruptions in support, billing, reporting, or product alignment can have significant downstream impacts on the client's business and our revenue retention. As the Executive Account Manager, you will be the definitive anchor for this account. Expediting critical resolutions, protecting executive relationships, and identifying strategic expansion opportunities. Serving as the vital connective tissue between customer operations and our internal execution teams, you will drive the accountability, transparency, and deep cross-functional alignment required to make this flagship partnership a resounding success.   Key Responsibilities Serve as the primary escalation point for critical support issues across the client’s enterprise footprint, ensuring swift resolution of high-severity incidents. Manage executive-level relationships and communications with key customer stakeholders and internal leadership teams. Coordinate cross-functional teams across Support, Product, Security, Finance, and Implementation to drive alignment and resolution of complex issues. Own Monthly and Quarterly Business Reviews (MBRs/QBRs), KPI reporting, and executive-level reporting packages for senior stakeholders. Maintain operational reporting related to hardware lifecycle management, inventory tracking, product purchase history, and overall account health. Lead and participate in recurring operational and intake meetings with customers to continuously improve processes and enhance the client experience. Maintain detailed account documentation, including organizational mapping, stakeholder structures, and strategic relationship intelligence. Support the end-to-end renewal lifecycle, including contract coordination, commercial alignment, and retention strategy execution. Act as the primary operational contact for