Escalation Manager
Emergent Labs
| Company | Emergent Labs |
| Category | Customer Support |
| Location | Bangalore |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Mid |
| Salary | Not stated by the employer |
| Posted | 28 Jul 2026 |
| Last verified | 2 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What We're Looking For:
3+ years of relevant experience in complex escalations, technical support, or operations roles where you made high-stakes decisions independently
Technical problem-solver: you instinctively dive deep into logs, trajectories, and pipeline data to diagnose issues. Comfortable with SQL, debugging workflows, and understanding how AI coding platforms work
Business judgment: you understand unit economics and balance user satisfaction with revenue protection. You think in LTV, cohorts, and churn risk, not just solving tickets
Process builder: you build SOPs, teams, and efficiencies. Constantly identifying patterns and building scalable systems that prevent future escalations
Crystal-clear communicator: you turn frustrated users into advocates with empathy, clarity, and professionalism. You explain complex decisions in ways that build trust
Bachelor's degree in Computer Science, Engineering, or a related field preferred. Other degrees welcome if you demonstrate exceptional judgment, technical depth, and operational excellence
Benefits and Perks:
Daily Meals: Lunch and Dinner provided
Family Insurance: 3 Lakhs worth of coverage for you and your family
Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.
2,141,979 openings. Erioun finds yours.Scored against your own profile, every hour.Try the radar →