Job Opportunities API

About Us Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day. About the Role An exciting opportunity has become available for an Enterprise Applications Support Manager within the IT department. This role is responsible for leading the support, stability, performance, security and continuous improvement of Addison Lee’s enterprise application landscape across the UK, including new SAP enterprise applications and existing Shared Services platforms. The Enterprise Applications Support Manager will own the operational delivery and support of business-critical applications, ensuring services are stable, secure, reliable and aligned to global governance and service management standards. The role will lead internal application support resources, manage third-party suppliers, support application change and release activity, and provide clear accountability for service performance, incident resolution, business engagement and continual improvement. This is a key leadership role that requires strong operational discipline, stakeholder management, supplier control and the ability to support a complex application environment in a fast-paced, business-critical organisation. Location Paddington - Hybrid (With on-call responsibilities) Reporting Lines This role reports to the Head of Shared Services and has a team of 6 Application Support staff Main Accountabilities · Lead the day-to-day operational support of enterprise and shared services applications, ensuring incidents, service requests and escalations are managed in line with agreed SLA's and business priorities. · Manage, coach and develop the Application Support team, including work allocation, prioritisation, performance management, skills development, knowledge sharing and support cover planning. · Work alongside the Service Desk and end users to ensure effective triage, resolution, escalation and communication of application-related incidents and requests. · Provide application-specific support within a global enterprise application framework, ensuring local UK business requirements are aligned with global governance, standards and technology direction. · Monitor and maintain the overall health, performance, security and compliance of enterprise applications, ensuring risks, issues and service trends are identified and addressed proactively. · Create, maintain and improve dashboards, workflows and operational reporting to provide visibility of application performance, SLA adherence, incident volumes, backlog, risks and improvement actions. · Manage relationships with application vendors, managed service providers and professional services partners, holding suppliers accountable for service quality, delivery commitments, escalations, and continuous improvement. · Coordinate the application change and release lifecycle with global stakeholders, ensuring changes are assessed for impact, risk, testing, documentation, approval, deployment readiness and rollback requirements. · Support change governance processes, including CAB inputs, release planning, change