Job Opportunities API

We are looking for a product-minded, highly technical Engineering Manager / Technical Lead to establish and scale our dedicated Player Care engineering function. Scorewarrior is a game developer and publisher based in Limassol, Cyprus. The company focuses on the 4X strategy genre, with an ambitious goal to grow its hit game, Total Battle, to become the No.1 strategy game in the world. Our team consists of 200+ passionate, talented, self-driven, and continually developing professionals who love making high-quality games. Our product: We are currently working on Total Battle — an MMO 4X strategy game with a deep political system and lots of player interaction. Players take on the role of a commander and need to develop their city, forge alliances, fight against monsters, and conquer other players. We're constantly developing new game mechanics, and the project is continuing to grow. At the heart of our Player Care department, our mission is to excite our players with exceptional customer care, ensuring they feel valued, supported, and protected throughout their journey with us. In this role, you will report directly to the Head of Player Care with no engineering middle management above you, making you the final, independent architectural authority and strategic partner for our technology ecosystem. You will balance the tactical system-design expertise of an infrastructure architect with the execution, hiring, and people-management drive of a founding team builder. In practice this is a player-coach position: expect roughly half of your time hands-on — architecture, system design, code review, prototyping — and half hiring, running, and growing a deliberately small engineering pod. WHAT YOU'LL DO - Strategic Audit & Technology Roadmap: Partner with the Head of Player Care to review and challenge the existing technological strategy, and build a technology roadmap based on the outcomes. - De-risk and Scale the Engineering Pod: Inherit current development resources, eliminate any SPOF vulnerabilities, and execute a metrics-driven hiring plan to build out a lean, high-throughput automation and backend engineering team. - Insulate Global Support Teams: Build the backend triage pipelines and AI-driven deflection mechanisms to automate issue resolution. - Internalize Massive Data Streams: Lead the zero-to-one design and implementation of an internal, high-throughput chat moderation and inference pipeline — owning the build-vs-buy case against our current moderation vendor, and, if building, delivering self-hosted models that classify messages across multiple languages and violation categories at a unit cost that beats the vendor bill. - Drive Operational Breakthroughs: Build systems to strangler-fig eliminate raw SQL investigation bottlenecks, automate fraud detection and sanctioning by systemically modernizing workflows, and introduce automated diagnostics driving agent efficiency. - Technological Risk Management: Scan and mitigate regulatory risks related to technology used within Player Care; ensure all systems are compliant with industry standards and regulations at scale. WHAT YOU HAVE - Proven Technical Leadership: You have a rock-solid backend engineering background and have spent several years managing, hiring, and building engineering teams from a small base (1 to N). - Stream Processing Fluency: Hands-on experience designing and operating high-throughput, event-driven architectures and message-queuing layers (e.g., Kafka, RabbitMQ, BullMQ, Redis streams, or equivalent asynchronous frameworks). - Practical Execution: Demonstrated experience in building and maintaining large-scale, high-availability services. - Solo Flight Technical Judgment: You possess deep system design capabilities and are entirely comfortable acting as the ultimate technical backstop without a CTO or engineering peer to validate your decisions — and you communicate and defend those decisions transparently and openly