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Resource Innovations is seeking an Energy Efficiency Program Coordinator to join our growing team in Des Moines, IA . We are seeking a highly skilled and motivated Energy Efficiency Program Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, utility-sponsored initiatives. As a Program Coordinator, you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements. Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Provide basic troubleshooting and recommend solutions. Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. Communicate effectively as part of team approach with other departments in servicing customers. Take customer service calls in pursuit of first call resolution. Perform accurate data entry into various database applications. Provide customer service activities such as responding to emails and phone calls. Provide exceptional customer service and call handling in a customer centric environment. Safeguard confidential customer information. May provide peer training to co-workers and job shadowing support as assigned in area of responsibility. Willing to support any program within the department as assigned. Other duties as assigned. Requirements Minimum Requirements The shift for this position will be 9:30 AM to 6:00 PM, but flexibility to work 8-hour shift as assigned within the hours of 7 am to 6 pm is required 2+ years previous customer service and data entry experience required Minimum High school diploma, GED, or equivalent required Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively Exceptional attention to detail, time management, and organizational skills Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives Able to meet deadlines while adapting to shifting priorities and evolving business needs Experience with various Microsoft programs, including Word, Excel, OneNote and Teams Excellent written and verbal communication skills Interest in sustainability and passionate about making a meaningful impact on the environment  Preferred skills, education and experience Bachelor’s degree preferred 2+ years of experience in energy efficiency, sustainability, or project coordination Experience working with utility-sponsored rebate or incentive programs is a plus Benefits About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovati