Job Opportunities API

Foley Hoag, a highly regarded and dynamic international law firm, seeks an End-User Support Specialist to provide on-site IT support to the attorneys and staff in the Washington D.C. office of the firm. The End-User Support Specialist will demonstrate outstanding customer service, provide responsive deskside and A/V support, advocate for user needs, and collaborate with IT teams across other offices and remote locations to resolve issues. The ideal candidate for this position will bring experience working autonomously in fast-paced environments, familiarity with networks, applications, hardware, and strong critical-thinking skills needed to identify issues quickly and escalate as necessary.   This role requires 100% on-site presence in our Washington D.C. office with the potential for hybrid work opportunities depending on the required business needs as determined by your supervisor. This position is overtime eligible and, occasionally, responsibilities may fall outside of traditional working hours.    Responsibilities:     Provision and image laptops/desktops using Intune; configure loaner devices and mobile devices for employees   Move PC equipment; swap internal components such as memory, hard drives, as needed    Troubleshoot hardware/software issues and work with other IT teams to resolve problems    Troubleshoot printing issues   Meeting and Event Conferencing support   Maintenance and troubleshooting of conference room hardware and software devices   Working directly with AV Manager and AV team to support end user needs    Manage vendors when needed on site   Troubleshoot local network issues ranging from bad network cable to workstation connectivity, network switch malfunctions, and server failures    Maintain and track IT assets and inventory for the DC office.   Move/maintain/lift server equipment out of/into racks for replacement and upgrades    Liaison with users and the IT Operations group in the Boston office when needed    Train users in the firm’s core software applications, as required    Provide in-person training for core applications and IT policies in coordination with the training manager.   Coordinate all technology requirements for attorneys engaged in international travel    Provide document scanning training and support    Track and document support issues in ticketing system    Complete system updates and reboots as needed; flexibility to work outside standard business hours may be required    Ensure technology policies and security procedures are understood and followed by DC users    Support in coordination of key IT initiatives impacting the DC office    Occasionally assist with off-site support at hearings, World Bank etc.   Other duties as assigned    Qualifications:                                                                At least five years' experience in IT support role; prior experience in legal or financial services environment is highly desired   Excellent communication skills and ability to work independently.   Outstanding customer service mentality and strong critical thinking and problem-solving skills; demonstrated track record