Job Opportunities API

Ready to play ? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 What is our culture like ? Where decisions spark High-fives : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅 Live for sports ? Now do it for a living : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🏅 Key Responsibilities: In conjunction with my area (Singapore), I execute the country-wide e-commerce fulfillment strategy. This role bridges the gap between digital demand and physical execution, driving operational excellence, maximizing efficiency, and delivering a world-class customer experience. Pillar 1: Country Operations & Fulfillment Strategy Demand & Capacity Planning: Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials. Infrastructure Optimization: Design and implement robust operational solutions and infrastructure capable of scaling during peak omni-channel campaigns. Quality Assurance: Monitor fulfillment workflows and build strict quality-control strategies to guarantee all dispatched orders meet premium standards. Tech Ecosystem Alignment: Working closely with the APAC technical teams (APAC Chopper / United) to ensure platforms, tools, and workflows are optimized for cross-platform efficiency. System Evolution: Engage in cross-functional meetings with United to monitor upcoming platform releases, proactively leveraging new technical features to streamline and future-proof e-commerce operations. Pillar 2: Operational Excellence & Network Performance KPI Management: Establish, review, and deliver on core e-commerce operational KPIs with transport and operation teams. Process Standardization: Develop and deploy unified SOPs for online order preparation, ensuring best practices and consistency across various fulfillment operations. Continuous Improvement: Drive operational efficiency through productivity monitoring, maximizing picking accuracy, and securing on-time shipping (SLA) metrics. Leadership & Team Mentorship: Lead and empower the Ship-from-Store (SFS) and Warehouse (WH) teams, supporting daily problem-solving while adhering to corporate competencies. Financial Stewardship: Collate, monitor, and analyze logistics costs and transport balances to ensure total spend remains strictly within budget trajectories. Sustainable Packaging Management: Source and negotiate with packaging suppliers to drive the company’s "Zero Plastic" initiative while maintaining uncompromised unboxing quality. Customer-Centric Feedback Loops: Monitor closely with the Voice of Customer (VOC) team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction. Closely monitor Customer Service touchpoints to swiftly resolve order issues while keeping systems and processes lean and uncomplicated. Pillar 3: Last-Mile Delivery & Transport Leadership Strategic Last-Mile Oversight: Partner with the dedicated Last-Mile Lead to co-develop, align, and execute cutting-edge delivery initiatives. 3PL & Vendor Governance: Manage third-party carrier relationships. You will join in the weekly, monthly, and quarterly business reviews (QBRs) via performance reporting to support day-to-day operations. Procurement & Tenders: You will work closely with the last mile lead in the yearly transport tendering process across all carriers to optimize transpor