E-commerce & Merchandise Manager
Proton
| Company | Proton |
| Category | Retail |
| Location | Barcelona |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 13 Feb 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
About Proton
Join Proton and build a better internet where privacy is the default
Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right . Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!
We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here !
The Role
Proton’s community loves swag, and we need you to help us take it to the next level! In this role, you’ll build and scale Proton’s custom merch shop for fans, supporters, ambassadors, partners, creators, and conferences. You’ll own the end-to-end strategy—from product and collection planning to production, storefront performance, and customer experience.
You’ll lead our merchandising roadmap: defining always-on staple items, seasonal collections, and limited-edition collectibles with clear launch mechanics, upsell paths, and inventory plans. You’ll manage inventory across multiple internal use cases (gifting, events, partnerships) while ensuring production, supply chain, and fulfillment meet the highest standards—balancing quality, timelines, and cost efficiency through strong vendor management and negotiation.
The ideal candidate combines strong taste and creativity with crisp communication, operational excellence, and a data-informed mindset.
The Team
This role is part of the Social & Community team at Proton - a small, high-impact group of 5 people that builds Proton’s brand the way modern cult brands do it: with a human voice and sharp, timely creative that people actually want to share. We move fast, take principled stances when it matters, and pair rigorous performance thinking with internet instincts, earning the kind of audience feedback most brands never get (“ genius level trolling ,” “ 10/10 Proton marketing team ,” “ great marketing ,” “ social media masterclass ,” “ best repost I’ve seen in a while ” “ deserves a raise ”) or getting compared to Wendy’s .
You’ll help us break out of online-only marketing and build community relationships in the real world. Through thoughtful drops, high-quality staples, and strategic gifting, you’ll strengthen brand perception, spark word-of-mouth, and create shareable IRL experiences that fuel UGC and community storytelling online.
If you want to do career-defining work with a team that’s trusted to experiment, backed by a mission people care about, and measured on real impact, you’ll fit right in.
What you’ll do
Merchandising strategy and production
Define and execute Proton’s merch e-commerce strategy (positioning, target audiences, pricing approach, channel mix, growth plan).
Lead end-to-end merch development: concept briefs, design direction, sampling, iteration, and approvals.
Propose and run experiments (pre-orders, waitlists, personalization, tiered perks, limited-access drops, bundles, collaborations).
Brand consistency and awareness
Maintain high standards for quality, sustainability, and brand consistency across materials, packaging, and unboxing.
Drive brand awareness and community delight through merch moments, creator seeding, and fan engagement.
Develop programs to generate UGC (campaign prompts, incentives, repost flows, ambassador collaborations).
Shop performance a
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