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Salary: £45,000 to £65,000 Base (dependent on experience) + Performance Bonus Role: Full management of all backend related operations, encompassing inventory management, logistics, optimization of day to day operations in Customer support & Marketing departments, COGS optimisation & other automation projects. Location: Kennington Working Type: In-Person *Please read requirements before applying* *This is an in-person role with an expectation to work in our Kennington office 5 days a week.* About Elavate: Want to play a key part in scaling one of the UK's fastest-growing wellness brands? Elavate was launched in early 2024 with a primary goal of helping women achieve more youthful skin with our Multi-Collagen blend. Since then we've rapidly grown to service over 10,000 Subscribers and we've an ambitious goal of becoming the UK's biggest Collagen brand in the next 24 months. Elavate was born after our Founder, Alex Philip, had enough of buying overpriced, low quality and foul tasting Collagen supplements for his mother. He was determined to make a superior Collagen product which actually worked, tasted great and was affordable. We're quickly becoming one of the most recognised Collagen brands on Social Media in the UK & we're just getting started! This is a career-defining opportunity to join a High Growth supplement brand, with massive upside potential (including top of market salary + performance bonuses & equity options). If you're a high-performer who thrives in high-growth environments, and are looking to make waves in the supplement industry, this is your opportunity. While we offer great benefits, this isn't a traditional 9-5 role - we expect each and every team member to move fast, have full ownership over their work and hold each other to a high standard. If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you. Core Job Responsibilities - Fully in charge of managing the entire logistics operations of the business. This includes accurate demand forecasting & purchase planning to ensure inventory levels are optimal, managing day to day relationship with our 3PL and optimising fulfillment costs & monitoring KPIs including fulfillment accuracy, shipping times and returns rate. - Identify areas of improvement within our business operations and fully execute strategic initiatives like new tool implementations, process automation, and other efficiency improvements - Optimise customer service operations, including improving response time targets, reducing return rates & improving overall customer retention through improved support processes. - Create and implement standard operating procedures (SOPs) across all business departments, including but not limited to inventory forecasting, inbound & outbound shipments, customer support & subscription management, agency/vendor management etc. - This role requires a deep understanding of D2C e-commerce, preferably coming from a subscription brand background. You need to demonstrate ROI-focused thinking and be able to entirely own projects/initiatives that optimise the daily operations of the business. Additional Functions - Act as a creative thought leader and providing strategic insights and recommendations to the Founder - Lead international expansion operations including researching and selecting optimal 3PL partners and suppliers in new markets & handle relevant compliance - Lead supplier/vendor negotiations to reduce COGS and software costs - Implement an inventory management system + manage future B2B fulfilment operations - Assist with budget/personnel planning of new growth/marketing initiatives - Stay up to date with latest technology/tools that can optimise daily business functions Core Skills - End-to-end supply chain management (forecasting, purchasing, inventory optimization & 3PL relationship managemen