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The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is responsible for supervising the day-to-day operations for the DME Billing team by supporting the timely & compliant billing of customer orders to federal, state and commercial insurance plans, and privately when no funding is available. A primary focus in supervising the Billing function is ensuring timely and accurate claim submissions to insurance plans and focusing on minimizing bad debt and continuously improving cash flow. This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a team manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities. ESSENTIAL DUTIES: Manage team of Billing Associates as assigned, including scheduling work shifts to effectively cover Kestra’s business needs. Participate in team member hiring, training, coaching, and performance management. Partake in leadership meetings as needed. Assist in the development of training materials that will be shared across functions. Manage multiple aspects of the billing function including identification and resolution of issues preventing claim submission, decision-making surrounding when to adjust balances, and overall accountability to achieving expected financial targets. Ensure team members are entering critical data into the claim appropriately to obtain proper reimbursement from various funding sources through use of the Patient Management Billings System - Bonafide. Partner with the collections leaders surrounding issues causing denials to allow for improvement and overall faster claims processing. Develop strategic plans and programs for the Revenue Cycle process and ensure that goals and objectives are properly defined and clearly established. Ensure insurance billings are current within the established timeframe specified in the department policy. Communicate and collaborate with sales leaders to ensure issues impacting claim submission, including trends, are addressed and future issues do not repeat. Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution. Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. QUALIFICATIONS Bachelor's degree or equivalent experience 5 years of experienc